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Definition : support and advice from a company to those who buy or use their products or services.
Customer service is often located in the heart of a company that provides an exceptional service that feels the customer that is appreciated and respected. Although providing an excellent service additional resources, time and money, if you make it right, you can enable them to reject themselves from their competition, to maintain a positive reputation under future customers and encourage existing customers to buy again from their business. Remember that it is more expensive six times to acquire a new customer than keeping an existing customer!
Customer service is important as it can help you:
There are many more reasons why customer service is important and many ways to ensure that you provide the service that creates the perfect experience for your customers.
Strategies may include the following:
All approaches mentioned above will contribute towards the customer rating, which over time can maximize its service life with your company.
Take the example of a sandwich shop chain whose average transaction value is ВЈ 5.70. When a customer visits the shop three times a week in the week, 48 weeks a year; In 20 years they spent the equivalent cost of a brand new car! If this customer goes out to never return, because of a bad customer service experience, it is naive to think that they have lost only ВЈ 5.70, if in reality that the loss can be many thousands of pounds.
Power performance (PIP) works with a variety of world-class organizations to improve customer service through using various mystery shopping techniques, customer surveys and training.
Personal performance has created a brand new training workshop around the award-winning behavioral composition method that demonstrates how the 6-key behavior and contribution properties can affect customer experience and potential sales performance. PIP organizes her first BMSВ® course on the workshop start on September 14, 2016. The delegates learn how the behavioral performance can affect the delivery of customer service and as they provide an excellent customer experience to deliver the expectations of "process" and "sales". Rooms are limited, so book now to avoid disappointment. We look forward to welcoming you a day!
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